Question 1

What is a Hook Bin?

Accepted Answer

A Hook Bin is similar to a skip bin and generally has a greater carrying capacity. Hook Bins have lower sides making them easier to fill.

Question 2

What is included when I order my bin?

Accepted Answer

Our rates are inclusive of delivery, 7 day hire and pick up of the bin. 
Delivery and pick up times must fall between 6am and 6pm Monday to Friday. 
Additional charges will apply for weekend, public holiday or night drop off or pick up - 6pm to 6am. 
Please contact us for more information if you require delivery or drop off during these times.

Question 3

Where can I put the bin?

Accepted Answer

The bin should be placed on your private property. If the bin does not fit you may require a permit from your local council. We require minimum 3m width access for out trucks.

Question 4

Do I need a permit from my council?

Accepted Answer

No permit is required if the bin is being placed on your private property.
Please contact your respective council for further guidance if this is not possible. Links provided are guide only.

Moreton Bay Regional Council 
Brisbane City Council 
Redlands            
City of Logan

Question 5

What do I need to consider when taking delivery of my bin?

Accepted Answer

Some of the things you need to consider are trees, street poles, street signs, any form of lines (incl power, phone etc), narrow gates or driveways, essential service lines & pits etc. 
These can pose constraints on our ability to place bins where you would like it. We require a minimum of 3m width to access your property.

Question 6

How much can I put in my bin?

Accepted Answer

Bins can only be filled to the max fill line. 
If your bin is over this, then our drivers will not be able to safely transport the bin resulting in additional futile charges. The overloaded items must be removed prior to bin pick up.

Question 7

Are there any additional charges?

Accepted Answer

Our rates are inclusive of delivery, 7 day hire and pick up of the bin. Delivery and pick up times must fall between 6am and 6pm Monday to Friday.
Additional charges will apply for weekend, public holiday or night drop off or pick up - 6pm to 6am. Please contact us for more information if you require delivery or drop off during these times.
Additional charges will apply if your bin is reclassified i.e. if a concrete/brick bin is booked and other materials other than concrete, bricks & pavers are placed in the bin then this will incur a reclassification of waste type fee.
An excess weight charge of $200/T +GST will be applied to bins that are loaded over the maximum allowable weight.
A Futile Charge of $200 +GST will apply for unsuccessful services such as obstructed or overloaded bins.

Question 8

What is the standard hire period?

Accepted Answer

The standard hire period for our bins is 7 calendar days, with delivery and pick falling between 6am to 6pm Monday to Friday.
If you require delivery or drop off outside of these times, please contact us so we can discuss your requirements.

Question 9

Can I have the bin for as long as I want?

Accepted Answer

The standard hire period for our bins is 7 calendar days. 
If you require a longer hire period, charges will apply. Please contact us so we can discuss your options.

Question 10

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours prior to the bin delivery to avoid any minimum charges. Please contact us for more information if required.

Question 11

How can I pay for the bin hire?

Accepted Answer

Payment can be made prior to bin delivery via:
bank transfer
Credit Card
For regular bin hire contact us to enquire about account set up

Question 12

Do you take Asbestos in your bins?

Accepted Answer

No asbestos can be placed in our bins.
Please refer to additional information section for links to further information.  PROHIBITED ITEMS list 
Note: if any asbestos material is found in our bins you will be responsible for all costs relating to correct handling and lawful disposal (including fines).

Question 13

What items are not allowed in your bins?

Accepted Answer

PROHIBITED ITEMS –  Asbestos, Household/Regulated Waste, Hazardous Waste – such as paint, oil/liquids, food, chemicals, batteries, tyres, gas bottles etc. 
If found, then all associated costs for the appropriate transport and disposal will be charged to the customer.

Question 14

Is there anything else I need to know when I hire one of your bins?

Accepted Answer

Please see our terms and conditions please click here. If you have any questions please send us an email enquiry or give us call.

FAQ

FAQs